Investing in New Systems & Human Capital To Elevate Your Banking Experience
By Executive Vice President and Chief Credit Officer Amy Lou Blunt
Given the news in the headlines including inflation rates, interest rates, international espionage, and incessant infighting, our way forward as a country seems a bit cloudy and concerning. In quite a contrast, RBAZ has a clear and cohesive vision for 2023 that includes expansion – geographically, technologically and in our human investment.
While there is a great deal of uncertainty regarding our local, national and global economies and the degree to which they impact our community and businesses, RBAZ has taken deliberate steps to strategically move forward to enhance the value of your interaction with the bank.
As you have seen from a series of personal communications, we are dramatically improving our processing and delivery system, including our mobile and online banking experience. This is a significant undertaking, and we believe the effort to be well worth the upgrade, both internally and externally. As I mentioned in an earlier article, I also hope to launch a digital enhancement to our commercial loan application process this year, and have made progress on that front as well.
We have made strategic additions to our staff, including branch managers tasked with business development at all branches, plus additional frontline staff and commercial bankers. If you do not have the opportunity to stop in and meet them in person, stay tuned for our upcoming Employee Spotlights.
All of these elements, leveraging technology and evolving your digital experience, anchored by our professional bankers’ knowledge, judgment and availability to meet with you at any of our locations or yours, combine to elevate our methods to support our mission statement: